- Care home
Wimborne
Report from 18 January 2024 assessment
Contents
Ratings
Our view of the service
Wimborne is a residential care home providing accommodation and personal care for people, some of whom live with dementia. We carried out our on-site assessment on 25 January 2024. Off site assessment activity started on 29 January 2024 and ended on 11 March 2024. We looked at 5 quality statements; Safeguarding; Involving people to manage risks; Safe and effective staffing; Medicines optimisation and Governance, management and sustainability. Risks associated with people’s needs had not always been assessed, monitored or mitigated effectively. The service had a new manager in post, and they were working hard to address this, but time was needed to embed new processes into practice. Staff knew how to protect people from the risk of abuse and the manager was improving safeguarding processes. People received their medicines as prescribed although some improvement to medicine processes was identified. There was enough staff to support people and staff had the skills and knowledge they needed. Staff had been recruited safely. The provider had a range of quality assurance systems in place. The manager was in the process of ensuring these were being used effectively. The rating at our last inspection, carried out under our old methodology (published 12 October 2023) was requires improvement. At this assessment the rating remains the same.
People's experience of this service
People and their relatives were overall happy with the service they received at Wimborne. They told us they felt safe, and staff were kind and attentive to their needs. One person said, “I am very safe here because all my needs are looked after, but more than that is the kindness of the staff.” People and their relatives told us about some of the improvements in the home since the new manager had started working there. This particularly related to improved organisation of staff, training, cleanliness and staff morale.