The Care Quality Commission

Archived: Destiny Nursing and Care Agency

Central House, 1 Ballards Lane, London, N3 1LQ (020) 8349 8060

Provided and run by:
Destiny Nursing & Care Agency Ltd

Important: The provider of this service changed. See new profile

All Inspections

5 May 2011

During a routine inspection

People who used the service and their relatives were satisfied with the services provided. They stated that they had been treated with respect and dignity and they spoke highly of the registered manager and her staff. Two people summed up the views of people who use the service by saying :

'I am very satisfied with the service. Staff from the agency are reliable.'

' When I had a problem and made a complaint, they were very quick to respond and sorted things out for me.'

When we discussed care issues, we noted that the registered manager and her staff were knowledgeable regarding the needs of people who use the service and how those needs are to be met.

The required assessments and other care documentation were in place and people who use the service informed us that staff did what was required of them and as described in the care plans.