Background to this inspection
Updated
1 November 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was conducted by one inspector.
Service and service type
Mr Warwick Phillips and Mrs Deborah Phillips – 14-15 St James is a care home which provides accommodation and personal care for up to 17 people with mental health issues. People in care homes receive accommodation and personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
This inspection was unannounced.
What we did before the inspection
Prior to the inspection, we used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We also reviewed the information we held about the service and notifications we had received. A notification is information about important events which the service is required to send us by law. We used all of this information to plan our inspection.
During the inspection
We spoke with seven people receiving a service and five members of staff. We spent time talking with people and observing the interactions between them and staff.
We reviewed two people’s care files, three staff files, staff training records and a selection of policies, procedures and records relating to the management of the service.
After the inspection
After our visit we sought feedback from health and social care professionals to obtain their views of the service provided to people. We received feedback from one professional.
Updated
1 November 2019
About the service
Mr Warwick Phillips and Mrs Deborah Phillips – 14-15 St James Road is a residential care home which provides accommodation and personal care for up to 17 people living with mental health issues. At the time of our inspection there were 15 people living at the service.
People’s experience of using this service and what we found
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service provided safe care to people. One person commented: “The staff keep me safe. I would speak to them if I was worried.” Medicines were safely managed on people’s behalf.
Care files were personalised to reflect people’s personal preferences. People were supported to maintain a balanced diet. Health and social care professionals were regularly involved in people’s care to ensure they received the care and treatment which was right for them.
Staff relationships with people were caring and supportive. Staff treated people with dignity and respect when helping them with daily living tasks. The service ensured people led meaningful and fulfilled lives.
There were effective staff recruitment and selection processes in place. People received effective care and support from staff who were well trained and competent.
Staff spoke positively about communication and how the registered manager worked well with them and encouraged their professional development.
A number of methods were used to assess the quality and safety of the service people received and continuous improvements were made in response to the findings.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection: The last rating for this service was Good (report published in April 2017).
Why we inspected: This was a planned inspection based on the previous rating.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Mr Warwick Phillips and Mrs Deborah Phillips – 14-15 St James Road on our website at www.cqc.org.uk
Follow up: We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.