Glenbrooke House

Updated 29 June 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 13 June 2022 and was announced the morning of the visit.

Updated 29 June 2022

About the service

Glenbrook House is a residential care home providing accommodation and personal care. The home accommodates up to 10 people in one house. At the time of our inspection nine people with learning disabilities were living at the home.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found.

People said they were happy living at Glenbrook House and had positive relationships with their peers and staff team. An advocate told us that the people they worked with were happy living at Glenbrooke and enjoyed the homely environment.

People received person centred support and staff knew people very well. People were supported to build and maintain important personal relationships that mattered to them, with their peers and relatives. The provider had systems in place for communicating with staff, people and their relatives to ensure they were fully informed via team meetings. People had good links to the local community through regular access to local services.

People were supported to be independent, their rights were respected and access to advocacy was regularly available. Support was provided in a way that put the people and their preferences first. Information was readily available for people in the correct format for them, including easy read and the use of an ‘Alexa’ for easy access to information.

The environment was clean and very homely. The décor was personalised in people’s bedrooms and also in communal areas. Audits and monitoring systems were used effectively to manage the service and to make improvements as and when required. Medicines were managed well, safely administered and recorded accurately.

There were enough staff to support people. Staff received support and a variety of appropriate training to meet people’s needs.

Individualised risk assessments were in place. Staff were confident to raise concerns appropriately to safeguard people. Robust recruitment and selection procedures reduced the risk of unsuitable staff being employed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Appropriate healthcare professionals were included in people’s care and support as and when this was needed. People were supported to have enough to eat and drink in addition people who needed specialist diets were assisted with these.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 24 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.