Orchard Lodge Care Home

Updated 2 April 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

We received information of concern about infection control and prevention measures at this service. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 12 March 2021 and was unannounced.

Updated 2 April 2021

About the service:

Orchard Lodge is a private residential care home providing personal care for up to 26 people aged 65 and over. At the time of the inspection there were 23 people living at the home.

People’s experience of using this service:

The registered manager was described as supportive and approachable. They demonstrated a good understanding of their roles and responsibilities as a registered person. They worked in partnership with other agencies to ensure people received care and support that was consistent with their assessed needs.

The home was clean and the environment was well maintained. During the inspection we identified an action the home had highlighted in a recent health and safety audit requiring replacement radiator covers. We asked the manager to send us evidence that these have been ordered which was sent to us the following day.

People had access to appropriate equipment where needed. Staff showed a good understanding of their roles and responsibilities for keeping people safe from harm. Medicines were managed safely and people received their prescribed medicines at the right time. This was an improvement since our last inspection. Where issues were identified during this inspection, these were immediately addressed by the registered manager.

There were sufficient numbers safely recruited and suitably qualified and skilled staff in place to meet people's individual needs. The manager was proactive in adjusting staffing levels based on the needs of the people living in the home. Staff received a range training and support appropriate to their role and people's needs.

Staff knew the needs and preferences of people living in the home well. People were treated with kindness, compassion and respect. Staff had developed positive relationships with people and were seen to display kind and compassionate support to people. People's needs had been assessed and their health needs were understood and met.

People’s privacy and dignity was respected and independence promoted. People had access to a selection of activities.

The registered provider complied with the principles of the Mental Capacity Act (MCA) 2005. Staff understood and respected people’s right to make their own decisions where possible, and encouraged people to make decisions about the care they received. Consent had been sought before any care had been delivered in line with legal requirements.

People received personalised care and support which was in line with their care plan.

People knew how to make a complaint and they were confident about complaining should they need to.

Rating at last inspection:

At the last inspection, the home was rated “requires improvement” (17 April 2018).

Why we inspected:

This was a planned inspection based on the rating at the last inspection.

Follow up:

We will continue to monitor intelligence we receive about the home until we return to visit as per our reinspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk