Archived: Jigsaw Creative Care

We last inspected the service on 22 October 2013. At that inspection we found the service was compliant with the essential standards we inspected.

Jigsaw creative Care is a domiciliary care agency providing care and support to 33 people living in their own homes or together in supported living houses. A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service supports people with needs relating to learning disability, autism, mental health and some physical conditions such as epilepsy.

People and their families said the service met people’s needs well and responded when needs changed. People or their representatives had been involved in planning and reviewing people’s care and in recruiting staff to support them.

The service had a robust recruitment process which had been reviewed and developed. Staff received a good induction and had ongoing support and development opportunities through training, supervision and annual appraisal.

Family members felt the staff kept them appropriately informed about any changes in people’s needs or well-being and listened to their views.

People’s rights were protected and their views and those of their family were sought. Where complaints had arisen, families and external professionals felt the service had responded positively and made improvements.

Care plans and associated records were person-centred and provided staff with information on how to provide the support in an enabling and supporting way. Care plans were regularly reviewed. People told us the staff team were 'really good' and that the staff team 'go out of their way'.

People felt safe when being supported by Jigsaw Creative Care. The agency reported any safeguarding concerns appropriately and carried out investigations where requested.

The staff received a detailed induction and attended training to equip them with the skills needed to support people. Staff were supported through supervision meetings and appraisals to develop their skills. One staff member described the agency as 'compassionate' and another told us 'I am a happy employee'.

The management team had a range of systems to help them monitor the operation and effectiveness of the service. They had sought the views of the people supported, their representatives and staff about the agency.

People were encouraged and supported to access events and activities in the community and had opportunities to develop their skills or seek employment. Appropriate support was in place where people might require assistance to manage their behaviour. Individual's healthcare needs were also met and relevant records were kept.

The people supported and their representatives were happy that staff supported people effectively, kept them safe and worked in their best interests. People felt the staff and management of the agency listened to the people they supported. Issues that arose were promptly addressed.

Staff were subject to appropriate recruitment checks and a thorough induction. They also received ongoing training and support.