Archived: Spire Windsor Clinic

We looked at five treatment plans. We saw people's treatment provision was recorded and their post-operative recovery was checked. One person told us 'Staff called me pre and post operatively to ensure I was fully informed, and chatted about my progress.'

Staff told us consultants discussed treatment options, risks and benefits with people, and sought their consent before treatment started. People we spoke with confirmed this. We saw health risks and relevant medical histories were clearly noted on people's treatment plans.

The clinic was clean, and we saw appropriate measures were taken to protect people from risk of infection. Staff were offered training opportunities, and the provider ensured staff training they specified as mandatory was current. We spoke with two clinical staff, who told us they were encouraged to attend training to develop their learning of relevant topics, such as orthopaedics and image scanning.

We saw the provider had an effective complaints procedure. Staff were confident in its use, and the electronic tracking system used provided reassurance that complaints were dealt with in a timely manner, in accordance with the provider's complaints policy.

We examined four sets of treatment records which provided evidence of that the procedure and intended outcomes had been discussed and agreed with the person receiving treatment.

There were policies relating to both Protecting Children and Protecting Vulnerable Adults from abuse. Staff we spoke with were able to tell us about the policies and their expectations.

We were provided with rotas that detailed clinical activity and the allocation of staff, which demonstrated that clinics operated by the provider were staffed appropriately.

We were told that, although there had been no recent changes directly as a consequence of complaints or incidents, "We introduced the post-operative protocol because we noticed that too many different staff were contacting people and we wanted to promote continuity."