Glendale

Updated 19 September 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

This was a targeted inspection looking at the infection control and prevention measures the provider has in place. As part of CQC’s response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.

This inspection took place on 26 August 2020 and was announced. The service was selected to take part in this thematic review which is seeking to identify examples of good practice in infection prevention and control.

Updated 19 September 2020

Glendale is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. At the time of our inspection there were 57 people living at the service who had a range of needs including living with dementia.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

At this inspection we found the service remained good.

Staff were aware of safeguarding processes and how to report abuse. People told us they felt safe and there were enough staff to meet their needs. Risks to people were appropriately identified and managed. Medicine administration and recording was safe, as were infection control practices. Accidents and incidents were recorded and monitored for trends.

Pre-assessments were robust to ensure that people’s needs could be met. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice. Staff were aware of the principles of the Mental Capacity Act 2005 and people’s rights were protected. Staff were up to date with training that was relevant to their roles and had regular supervision with their line manager. People were supported to maintain their health, nutritional and hydration needs.

People were treated with kindness and respect, and the registered manager and staff were knowledgeable about people’s needs. People’s privacy and independence was respected and promoted. People were supported to help express their opinions.

People received personalised care and were able to personalise their rooms. The environment was set up to meet the needs of people living with dementia. There were areas dedicated to people’s earlier interests or things that were important to them. People were supported to maintain their faith. End of life care plans expressed people’s individual last wishes.

There was a positive and friendly culture within the service amongst staff and people. People and relatives said that the new registered manager was approachable, and staff said they felt valued. The provider had plans to improve the service and actively sought feedback from people, relatives and staff. There were quality governance systems in place to identify any issues which were resolved in a timely manner. People were supported to raise complaints and these were investigated and actions taken. There was strong engagement with a range of external stakeholders.

Further information is in the detailed findings below.