The Care Quality Commission
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  • Care home

Archived: Partridge House Nursing and Residential Care Home

Leybourne Road, off Heath Hill Avenue, Bevendean, Brighton, East Sussex, BN2 4LS (01273) 674499

Provided and run by:
Anchor Hanover Group

Important: The provider of this service changed. See new profile

All Inspections

During a check to make sure that the improvements required had been made

This review relates to an inspection carried in 2011 where the service was found to be non-compliant in respect of record keeping, specifically the standard of care plans at the time.

Unfortunately, although significant improvements were identified at a subsequent compliance inspection, this evidence was recorded under outcome four and consequently no judgement was made in respect of outcome 21. This resulted in the CQC website indicating ongoing non-compliance for this outcome, which clearly was not accurate.

During this review we established that people’s personal records including medical records were accurate and fit for purpose.

Evidence during that inspection demonstrated that records, including care and support plans were now accurate, up to date and well maintained.

30 May 2013

During a routine inspection

During our inspection of Partridge House we found that systems for consultation, interaction and communication were effective and people were treated with respect and dignity. Relatives we spoke with felt reassured, well informed and had the opportunity to partake in individual assessment, care planning and reviewing processes.

We saw that documentation was up to date and reflected the current condition of people living in the home.

We were shown examples of the newly implemented, individualised and comprehensive care plans. They provided structure and guidance for care workers, to ensure that the assessed current and on-going support needs could be met consistently and safely.

We saw that shortfalls relating to cleanliness and infection control, identified during the last inspection, had been addressed and significant improvements had been made regarding this outcome area.

Positive comments received from people living in the home and their relatives indicated a high level of satisfaction with the home and the services provided:

'I'm very happy here and have no complaints. The staff are all very kind, they know what I like - and the food is good'.

'Since our mother has been here we've been very impressed with the care she receives. It's clean and comfortable here and the staff are marvellous, they keep us informed about how she is. She seems very settled and we've got the peace of mind knowing that she is being well cared for'.

13 February 2013

During a routine inspection

During our inspection we found that consultation and communication were effective and people were treated with respect and dignity. Relatives we spoke with felt well informed and had the opportunity to take part in individual assessment, care planning and reviewing processes.

We saw that documentation was up to date and reflected the current condition of people living in the service.

Care plans provided structure and guidance for care workers, to ensure that identified current and ongoing care and support needs could be met consistently and safely.

However people using the service were not always protected because of ineffective systems for cleanliness and infection control.

Positive comments received from people living in the service and their relatives indicated satisfaction with the services provided:

'It's nice here and we have everything we need. The staff are kind and the food is good'.

"The manager or a member of staff will always ring me if my mother is unwell or there are any changes. The staff are thoughtful and respect people's privacy and dignity ".

We observed people being spoken to patiently and clearly and supported to eat, mobilise or take part in activities, as necessary. This meant that care workers had developed awareness and a sound understanding of each individual's care and support needs.

3 November 2011

During an inspection in response to concerns

During our visit, we found that people living in the home appeared generally settled and well cared for. This was reinforced by positive comments received and also evident from direct observation of effective interaction and of individuals being supported in a professional, sensitive and respectful manner.

Relatives of people living in the home told us that significant improvements have been made during the last year. They said that the level of care was much better now and the atmosphere within the home and the physical environment generally had improved 'beyond recognition'.

However both the Business Manager and Care Manager confirmed that several areas including care planning and team building were still very much 'work in progress'.

We were also informed by members of staff, including team leaders, that although there had undoubtedly been improvements within the home, there was 'still some way to go':

'It still feels at times as if it is them (the managers and nurses) and us (the care staff)'.

'There is still some anxiety around. People are not always feeling valued or included'.

'There has been lots of talk of building a cohesive team ' but we are not one yet!'

16 December 2010

During a routine inspection

Although the majority of the people using the service were unable to tell us about their experiences, those who were able to do so told us that they were pleased with the care and the treatment they received . They said they liked the staff and said that they were looked after well. One of them told us that the staff would do anything for them.

People said that the food was 'very nice', and they had plenty of choice. We were told that they could have food and drinks at any time and that staff did not give them breakfast until they wanted it.

We spoke to relatives of people who lived at the service. They expressed concerns that people were left on their own in the lounges for periods of time, but they were generally pleased with the care given and said that they were kept well informed and involved in the care of the individual.

Everyone spoken with said that the service did not have enough staff but they thought that staff did their best to make sure that people were well looked after. One visitor said that 'Staff make sure that people look as well presented as possible and that makes a difference to us and gives us confidence'.