Wyken Court

Updated 9 April 2019

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: One inspector carried out the inspection over two days.

Service and service type: Wyken Court is an extra care housing scheme registered to provide personal care to people living in their own home. This includes, older people, people with mental health problems, and people living with dementia.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection: This comprehensive inspection took place on 12 and 13 March 2019. The inspection was announced. We gave the provider 24 hours' notice of the inspection so they could arrange for us to visit people who lived at Wyken Court.

We visited people who lived at Wyken Court on 12 March 2019 and visited the office location on 13 March 2019 to see the registered manager, speak with staff; and to review care records and policies and procedures.

What we did: Prior to the inspection, we looked at the information we held about the service and used this to help plan our inspection. This included information the provider must notify us about, such as allegations of abuse. We reviewed the Provider Information Return (PIR). This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We also contacted the local authority commissioners for the service, they had no new information to share with us.

During our visits we spoke with nine people who lived at Wyken Court, and two relatives. We also spoke with the registered manager, two deputy managers, a team leader, and three members of care staff.

We reviewed a range of records. That included, three people’s care records, including risk assessments and medicine records. Three staff personnel files, including recruitment, induction and training records. Staff work programmes. Records of accidents, incidents and complaints. Management audits and checks.

Updated 9 April 2019

About the service: Wyken Court is an ‘extra care’ housing scheme. People live in their own homes where care and housing are provided under separate contractual agreements. CQC does not regulate the premises used for extra care housing. We only inspect the service being received by people provided with 'personal care'; help with tasks related to washing, dressing and eating.

Wyken Court provides personal care and support to people within a complex of 35 one-bedroom flats. The flats are arranged over three floors with a lift and stairs to each floor. Staff provide care at pre-arranged times and people have call bells to request assistance in an emergency. People have access to a communal lounge and a ‘café’ for breakfast and lunch.

Not everyone living at Wyken Court received personal care. At the time of our inspection visit 16 people were in receipt of personal care from the provider. People required varying levels of personal care and support depending on their needs. Some people required minimal assistance with personal care. Others required assistance with showering/bathing, mobility, continence care, administration of medication, and nutritional support

People’s experience of using this service.

• People felt safe and were protected from avoidable harm.

• Staff knew about the risks associated with people’s care and understood how to keep people safe.

• Staff supported people to take their medicines safely and understood how to prevent the spread of infection.

• People received care from a consistent team of staff who arrived when expected and stayed for the length of time agreed.

• People’s needs were assessed to ensure they could be met by the service.

• Staff were recruited safely, and there were enough staff to meet people’s assessed needs.

• Staff received on-going support and training to be effective in their roles.

• People made their own decisions about their care and were supported by staff who understood the principles of the Mental Capacity Act 2005.

• Where required, people were supported with their nutritional needs and to maintain their health and well-being.

• Staff respected people’s rights to privacy and dignity and promoted their independence.

• People received information about the service in a way they could understand.

• People were involved in planning and agreeing their care.

• Care plans contained the information staff needed to provide personalised care.

• Systems were in place to manage and respond to any complaints or concerns raised.

• The provider had effective and responsive processes for assessing and monitoring the quality of the service.

At this inspection we found the service met the characteristics of a “Good” rating in all areas.

Rating at last inspection: At our last comprehensive inspection of this service in June 2016, we rated the service as 'Good'.

Why we inspected: This was a planned inspection based on the date and the rating of the previous inspection.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received we may inspect sooner.