Archived: West Lancs Positive Living Limited

Comments received from those who used the service included:

'I am very happy with West Lancs Positive Living.'

'The staff are very kind.'

'I go out all the time with my PA. He is very good with me.'

A relative commented: 'It's the best thing that ever happened. My daughter wouldn't go anywhere without us. Her PA now takes her out and does whatever she wants to do. Her confidence has soared. She is going to Centre Parcs next month. Her PA is fantastic. I cannot complain about any of the staff. They are all brilliant. We are extremely pleased with everything. West Lancs Positive Living is marvellous.'

During our inspection we looked at how people's needs were met and how their privacy and dignity was maintained. We also assessed standards relating to staff support and recruitment practices adopted by the agency, as well as how complaints were managed and how the service was assessed and monitored. We did not have any concerns with the outcome areas assessed on this occasion.

When asked about the staff the service users comments included:

'They are friendly, kind and caring'feel like they're very responsible'.

'I'm very happy, go on good outings'they listen to you'.

The relative we spoke with told us:

'I think it's a very good service that must continue...we've got a lot of trust in West Lancs. Positive Living 'it takes a long time to build that trust'we have confidence in them'.

We also spoke with three members of staff and asked them what it was like working for West Lancs. Positive Living Limited their comments included:

'Since working here I've referred my sister'to me it's a good service'all the staff I've met are pretty nice'

'I enjoy it, get a lot out of it'it's more than a job' adding 'You're in a position of trust, it's a kind of honour to do it'.