We carried out a review of the data available to us about Guardian Angel Carers Mid Sussex on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Guardian Angel Carers Mid Sussex, you can give feedback on this service.
Guardian Angels Carers Mid Sussex is a domiciliary care service providing personal care and support for people in their own homes. The service provides support to older people and younger adults with a range of needs including dementia, physical disabilities and sensory impairments.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection, they were 19 people receiving the regulated activity from the service.
People’s experience of using this service and what we found
People received kind and compassionate care. People were supported by appropriately recruited and trained staff. Risks to people had been assessed and mitigated through safety measures and guidance for staff. People who required help with their medicines were supported safely. There were systems in place to protect people from avoidable harm and abuse. The registered manager ensured that incidents were reviewed so that any changes could be made.
People were supported by staff who received training appropriate to their role and who knew their needs well. People were supported to ensure their healthcare needs were met. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were encouraged to live healthy lives and received food of their choice.
People spoke affectionately of the carers that supported them. People appreciated the time staff spent with them. People were treated with respect and dignity. People received a responsive service where their care was arranged according to their needs and wishes. Staff knew these needs well. Staff were flexible and adapted to peoples’ request to adjust their support.
People spoke positively about the engagement and involvement of the registered manager. The registered manager ensured, through audits and checks, that the quality of the care provided was sustained and monitored effectively. Management of the service responded effectively to people’s views and feedback and sought to continuously improve care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 24 February 2022, and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.