Archived: Carisbrooke Nursing Home

Updated 16 March 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

One adult social care inspector carried out this inspection.

Service and service type:

Carisbrooke Nursing Home is a nursing home. People in nursing homes receive accommodation and nursing or personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission who was also the provider. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

The first day of the inspection was unannounced.

What we did:

Before the inspection we reviewed the information we held about the service. This included correspondence we had received and notifications submitted by the service. A notification must be sent to the Care Quality Commission every time a significant incident has taken place. We also gathered information from the local authority’s quality assurance improvement team.

We spoke with five people and five relatives.

We spoke with the registered manager, nurse on duty, and seven staff members. We received feedback from three healthcare professionals.

We reviewed five people's care records, three staff personnel files, audits and other records about the management of the service.

Updated 16 March 2019

About the service:

Carisbrooke Nursing Home is a nursing home for older people. The service accommodates 25 people in one adapted building. The service was providing personal care, nursing, and intermediate care to 19 people at the time of the inspection.

People’s experience of using this service:

Since the previous inspection, the service had made improvements to the safety of people’s care and quality assurance.

People told us they felt safe living at Carisbrooke Nursing Home. There was a relaxed atmosphere between people and staff. Staff knew people well and were kind, caring and attentive.

People were protected from the risk of harm. Risks were managed safely and safe processes were in place. Where some risks had been identified relating to safe moving and handling, the service had worked with other professionals to resolve these.

Staff had enough time to meet people’s needs and spend time with them in conversation. Staff had the skills and knowledge to meet people’s needs effectively.

People received care and support that was flexible and responsive to their needs. Staff supported people who were staying for intermediate care to achieve their goals. This meant people were able to return to their own homes.

The service had carried out a number of improvements to the environment in the past year. Some areas of the service were in need of redecoration and refurbishment. The registered manager told us they had plans to continue with their ongoing maintenance.

Quality assurance processes ensured people received high quality care. Since our previous inspection, the registered manager had put further checks in place.

The service met the characteristics for a rating of “good” in all the key questions we inspected. Therefore, our overall rating for the service after this inspection was “good”.

More information is in the full report.

Rating at last inspection:

Requires Improvement (The report was published on 28 February 2018).

Why we inspected:

This was a planned inspection based on the previous rating.

We received concerns about moving and handling. We followed these up at this inspection.

Follow up:

We will continue to monitor intelligence we receive about this service until we return to visit as part of our re-inspection programme. If we have any concerns, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk