Cadbury Hall Care Home

Updated 24 November 2023

Cadbury Hall is a residential care home for older people, some of whom are living with dementia. The assessment commenced on 21 November 2023 and was completed by 3 January 2024. The assessment included a site visit to the service on 23 November 2023. We looked at 14 quality statements; Safeguarding, Involving people to manage risks, Safe environments, Safe and effective staffing, Medicines optimisation, Independence choice and control, Equity in experiences and outcomes, Shared direction and culture, Capable, compassionate and inclusive leaders, Freedom to speak up, Workforce equality, diversity and inclusion, Governance, management and sustainability, Partnerships and communities and Learning, improvement and innovation. We found that since our last inspection of the service, improvements had been made and breaches of regulation had been addressed. There were sufficient numbers of staff to meet people's needs and ensure they were safe. Fire safety in the home had improved. Feedback from people and their relatives was positive in relation to how safe they felt and how they were treated by staff. However, we did receive some mixed feedback about waiting times for staff to attend when people used their alarm call. People and their families told us they were included and involved in decisions about their care and support. People received support to access other health professionals when required and to take part in activities they enjoyed. The service was well led and the views of people and staff were included in planning for the future and identifying areas for improvement. Equality and diversity was considered in the planning of activities and strong links were being forged with the community.

Updated 24 November 2023

People were positive about their experiences of living at Cadbury Hall. They told us at times, there had been challenges in relation to staffing and they had found this difficult. However, this was improving and people felt able to speak with staff or the registered manager if they had any worries or concerns. People and their relatives told us, "I can’t praise it enough, staff handle him well, they accept the challenge of looking after a person with dementia", and "I think that she is safe, she is happy there, she says that it is a bit like being on holiday". People and their families were involved in discussions about their care and support. There was also opportunity for people and their families to give their views and opinions through surveys, meetings and suggestion boxes. Equality and diversity was taken in to consideration when planning ways in which people wanted to be supported. This included, for example support to attend church.