Croft House Care Home

Updated 25 February 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 5 February 2021 and was announced.

Updated 25 February 2021

Croft House provides accommodation and nursing care for up to 38 older people, some of whom are living with dementia. The service is spread across two floors and includes a communal lounge and dining areas. On the day of the inspection there were 25 people living in the service.

At the last inspection on 18 November 2014 the service was rated ‘Good’. At this inspection we found the service remained ‘Good’.

The service had recently recruited a new manager who was in the process of registration with the Care Quality Commission. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were supported by staff who knew how to recognise the signs of abuse and who were confident about how and whom to report any concerns to.

There were enough suitably qualified staff available to effectively meet the needs of people. Staff were recruited safely and medication was well managed.

Systems were in place to record and monitor accidents and incidents and we saw evidence that the service put actions into place to mitigate the risk of reoccurrence.

Staff supported people in line with the principles of the Mental Capacity Act 2005 (MCA). People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were encouraged to express their views and had completed surveys. Consequently, they felt listened to and were confident that any concerns or issues they raised would be promptly addressed.

People continued to have their nutritional needs met and were supported to have their healthcare needs met.

People were supported by staff who knew them well and who were kind and caring when supporting them. A variety of activities were available which were inclusive, stimulating and prevented social isolation.

The management team were visible and supported staff to undertake their roles. The service continued to have a relaxed and homely feel.

Further information is in the detailed findings below.