Hutton Village Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

The service worked well with other professionals to provide good outcomes for people using the service. Staff knew people well and ensured they received choices about their care and support. People were provided with the appropriate support they needed to eat and drink well. People's nutritional needs were assessed regularly and there was information in care plans about people's nutritional preferences and needs.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

People's health and wellbeing was monitored so that they could receive the appropriate care and treatment they needed. Care records contained information that appropriate referrals were made to external health professionals. People's nutritional needs and preferences were recorded in their care plans and accommodated for. People received a choice of food and drink daily. We saw people’s suggestions about food were being listened to. For example, people had asked for braised beef instead of roast beef and this had been introduced.

Staff we spoke with understood the importance of delivering care to people which has been planned around their needs and what matters to them. One staff member told us, "Regular assessments are completed and we have an onsite GP that visits every week". The Chef told us they recognised peoples concerns and met with people to gain feedback and drive improvement. Regular meetings with new and existing residents allowed Chef to offer individual choices people like and ensure correct utensils/aids were available to support nutrition.

People and their relatives were involved in the planning of their care and support needs. People’s care was reviewed regularly to ensure it continued to meet their needs. A relative told us, “[Family member] came here in the second lockdown. I rang here, and they had a room with an outside door so I could see them every day. [Family member] needed total care. I was very involved with putting their care plan together, the deputy manager came to the hospital to assess [family member]. I discussed needs with staff, and they are very supportive.” We received mixed feedback about the food, however, the registered manager told us the Chef had met with people to discuss people’s concerns. A person told us, “The food could be improved, the choice is good but the way it is cooked is not always great. We have meetings and I have brought it up with the Chef.” Another person said, “There have been some grumbles about the food, but you can choose something else. There are always more than 2 options and if you tell them the day before you can have something else.” A relative said, “[Family member] eats well. They eat in their room independently. They ask the day before what food they want. The food looks lovely - always.”

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

Consent to care and treatment was sought in line with legislation and guidance. People had been assessed for their capacity to consent to specific aspects of their care. When people lacked capacity to consent, best interest decisions were made in consultation with relevant others, such as relatives or other professionals. DoLS applications had been made appropriately where required. A person told us as a staff member walked into the room, “Here comes the lovely staff they are always polite. Drinks and snacks are available when I want them. Resident meetings are held, and I am invited.”

The Mental Capacity Act 2005 (MCA) provides a legal framework for making particular decisions on behalf of people who may lack the mental capacity to do so for themselves. The MCA requires that, as far as possible, people make their own decisions and are helped to do so when needed. When they lack the mental capacity to take particular decisions, any made on their behalf must be in their best interests and as least restrictive as possible. People can only be deprived of their liberty to receive care and treatment when this is in their best interests and legally authorised under the MCA. In care homes, and some hospitals, this is usually through MCA application procedures called the Deprivation of Liberty Safeguards (DoLS). DoLS application had been made and legal authorisations were in place where required.