The Manor House Care Home

Updated 9 September 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

This was a targeted inspection looking at the infection control and prevention measures the provider has in place. As part of CQC’s response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.

This inspection took place on 05 August 2020 and was announced. The service was selected to take part in this thematic review which is seeking to identify examples of good practice in infection prevention and control.

Updated 9 September 2020

About the service

The Manor House is a residential care home providing accommodation and personal care for up to 59 older, there were 38 people using the service at the time of the inspection.

People’s experience of using this service and what we found

At our previous inspection in May 2018 the service was in breach of Regulations. At this inspection we found enough improvement had been made and the provider was no longer in breach of regulations.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.

There were now sufficient numbers of suitably skilled and qualified staff to meet people’s needs safely and in a timely way. People felt safe living at the service. Staff understood their responsibilities for keeping people safe and for reporting any concerns they had about people’s health and safety. Risk was assessed, and plans were in place to minimise the risk of harm to people and others. Medicines were safely managed. Action was taken to reduce the risk of recurrence when things went wrong or there was a near miss and lessons were learnt.

Staff now received the support and training they needed for their role. Staff received regular support from managers in the form of one to one and group meetings. Staff told us they felt well supported, valued and listened to. People’s needs, and choices were assessed and effectively met. People were encouraged to maintain their independence wherever possible. Staff assisted people to maintain a healthy and balanced diet.

People, family members and staff told us the management of the service had improved a lot. They told us that the registered manager was always visible around the service, very supportive and approachable. The processes in place for monitoring the quality of the service were now effective in identifying and actioning areas for improvement.

People received personalised care and support. People had developed good relationships with staff who understood their individual preferences and care needs. The environment was adapted and decorated to meet people’s needs. Adaptations and signage were in place to assist people with their mobility and orientation.

People and family members told us that staff treated them well and were kind and caring. People`s personal information was kept confidential and their privacy and dignity was respected. People were involved in making decisions about their care and they felt listened to. People and family members were confident about complaining and complaints were dealt with in a timely way and used to make improvements to the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published July 2018). The service has improved to good.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.