McAuley Mount Residential Care Home

Updated 4 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of the Care Quality Commission’s (CQC’s) response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 11 February 2021 and was announced. We gave 24 hours' notice of the inspection due to restrictions in place during the COVID pandemic.

Updated 4 March 2021

We carried out an unannounced inspection of McAuley Mount Residential Care Home on 21 and 22 August 2018.

McAuley Mount Residential Home is a 'care home.' People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided and both were looked at during this inspection. McAuley Mount is located on the outskirts of Burnley. It is a two-storey purpose built care home set in its own grounds. The service is registered to provide accommodation and care for up to 26 people. The accommodation includes apartments, single en-suite bedrooms and single rooms. The communal rooms include a sun room, dining room, conservatory/lounge and a chapel. A passenger lift provides access to the first-floor accommodation. The grounds are accessible to people using the service. There is car parking available next to the service. The philosophy of care is underpinned by the Roman Catholic faith. The service specialises in providing personal care and accommodation for older people.

At the time of our inspection there were 23 people accommodated at the service.

The service was managed by a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The registered manager was supported in the day to day running of the service by a deputy manager.

At the last inspection on 12, 13, 14 July 2017 we found that there no breaches of the regulations of the health and Social Care Act (Regulated Activities.) Regulations 2014. However, we found there were some matters needing improvement and the service was rated as Requires Improvement. We found there was some discontentment about aspects of management, morale and teamwork. We found the assessment process needed to improve to make sure people’s needs were more effectively identified and care plans adopted a more person-centred approach. We also found improvements were needed in the management of complaints and processes for planning and developing the service.

At this inspection we found that improvements had been made and the provider was meeting all regulations reviewed. At the last inspection the service was rated as overall "Requires improvement." At this inspection the rating had improved to overall "good."

People who lived at the home and their relatives told us they were happy with staffing levels. They felt that staff were there to assist them when they required support.

Records showed that staff had been recruited safely and had received an effective induction, appropriate training, supervision and appraisal.

Staff had a good understanding of safeguarding and were aware how to protect people from abuse or the risk of abuse.

People told us staff were kind and compassionate and respected their right to privacy, dignity and independence. People had access to advocacy services if needed.

People were supported to have maximum choice and control of their lives. Where people lacked the capacity to make decisions about their care, the service had taken appropriate action in line with the Mental Capacity Act 2005.

People’s needs had been assessed and risk assessments had been undertaken. Person centred care plans were in place.

People and their families were involved in the planning and review of their care.

Changes in people’s health were identified and appropriate health professionals were contacted. People had sufficient amounts to eat and drink and their nutritional and hydration needs were well met.

People's religious needs were effectively met. They were able to spent time in the chapel attending mass and prayers.

People were supported to take part in activities and events. They told us they were happy with the activities that were available at the home.

The service had a registered manager in post. People living at the service and staff were happy with how the service was being managed. The found the registered manager to be approachable and supportive.

People were given the opportunity to feedback on their experience. Where complaints had been made, these were investigated thoroughly and resolved.