The Care Quality Commission

Archived: St Catherine's Residential Care Home

146 Southcoates Lane, Hull, Humberside, HU9 3AJ

Provided and run by:
Institute of Our Lady of Mercy

All Inspections

21 May 2012

During a routine inspection

People we spoke with told us the atmosphere at the home was vey relaxed and they could come and go as they pleased. One person told us they felt well supported by the staff and were able to lead a lifestyle of their own choosing.

People we spoke with told us they were more than happy with the care they received. Comments included 'The girls are very good they are so kind and caring', 'They are always there when I need them' and 'If I want anything I just have to ask.'

People who used the service told us they would see the manager if they had any concerns or complaints. They also told us they felt the concerns would be taken seriously and acted upon.

4 February 2011

During a routine inspection

We have not spoken directly to the people who use this service; however the provider sent us information about people's views and their involvement in the running of the home. The provider gathered this information in 2010 using residents' questionnaires, relatives' questionnaires, residents' meetings, analysis of complaints or concerns and informal discussions.

Following the CQC's the last review of the service provided at the home in October 2009 the people who live at the home experienced good outcomes. Surveys used as part of that review told us that people were satisfied with the service provided at the home.

Since that time we have received no information to indicate non-compliance with any of the essential standards.