The Care Quality Commission

Archived: Chippings

28 Russells Crescent, Horley, Surrey, RH6 7DN (01737) 224497

Provided and run by:
Gresham Care Limited

Important: The provider of this service changed. See new profile

All Inspections

10 January 2012

During a routine inspection

Some people who use services at Chippings are not able to use verbal forms of communication. Observation showed that some people used single words and some sentences and other people had their own style of communicating, for example, the use of body language, facial expressions or other forms of behaviour which staff clearly understood and responded to.

We observed that people who use services were always given time to express their needs, were involved in making day to day decisions and supported in a way that was mindful of their rights to respect, dignity and privacy. People using services appeared relaxed, content and at ease in their surroundings.