Greenhill Park Residential Care Home

Updated 23 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 11 March 2021 and was announced.

Updated 23 March 2021

What life is like for people using this service:

• People enjoyed living at Greenhill Park Residential Home and felt safe and comfortable around staff who understood their needs. Staff knew how to recognise and report abuse.

• Staff recognised the risks to people's health, safety and well-being and how to support them safely. Where relevant, specialist equipment was used by staff who understood how to use this safely..

• People had access to support from sufficient staff when needed.

• Staff recruitment processes included a check of their background to review staff suitability to work at the home.

• People received support with the medicines. Regular checks were undertaken to ensure people received the correct support by staff who were competent to help them.

• The home was clean and odour free and staff understood and practised infection control techniques to promote people’s continued health.

• The registered manager ensured people's care was based on best practice standards and staff had the correct training to meet people's needs.

• Guidance on people's needs was also shared through supervision and staff meetings.

• People were offered choices at mealtimes and encouraged to decide what menu options they would like.

• People were supported to attend healthcare appointments and advice from healthcare professionals was incorporated into people's care.

• People were treated with dignity and respect and their independence was promoted.

• People and their families were involved in planning their care with support from staff.

• Staff supported people to enjoy a range of activities which reflected people's individual interests.

• People and their families understood how to complain if they wanted to. Systems were in place to take any learning from any complaints made.

• Staff felt supported by the registered manager and felt part of a newly established team that were keen to develop people's care further.

• Staff worked together with the registered manager and families to ensure people's care was continually monitored, reviewed and reflected people's needs.

• The registered manager and staff worked with stakeholders such as the local authority and hospice to improve people's experience of care.

We found the service met the characteristics of a "Good" rating in all areas; More information is available in the full report

Rating at last inspection: Good (04 February 2016)

About the service: Greenhill Park Residential Home was providing personal and nursing care to 34 people aged 65 and over at the time of the inspection.

Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remained rated Good overall.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received we may inspect sooner.