Background to this inspection
Updated
15 June 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection team consisted of one inspector.
Service and service type:
Oxleycare Limited, Tidworth Hampshire is a domiciliary care agency (DCA). The service provides personal care to people living in their own homes in the community. Staff are provided on a live-in basis for periods of several weeks.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
We gave the service 48 hours’ notice of the inspection visit because we needed to be sure the management would be in the office. We visited the office location on 10 May 2019 to see the registered manager and to review care records and policies and procedures. We spent time in the week following the site visit contacting people who use the service, relatives, staff and healthcare professionals.
What we did:
Before the inspection we reviewed the information we held about the service and the service provider. We looked at the notifications we had received for this service. Notifications are information about important events the service is required to send us by law.
We spoke with four people and five relatives to gather their views about the care they received. During the office site visit we looked at records, which included four people’s care and medicines records. We checked recruitment, training and supervision records for two staff. We also looked at a range of records about how the service was managed. We received feedback from 21 care staff. We also spoke with the registered manager and three of the management team.
Updated
15 June 2019
What life is like for people using this service:
People received caring and compassionate care from kind and committed staff. The registered manager and management team led by example.
People were complimentary about the care they received and about the quality of staff. People told us staff listened to them and provided care in the way they wanted.
Staff recognised what was important to people and ensured an individual, person-centred approach, that met people’s needs. People and their relatives had been supported to develop clear care plans that were specific to them. These plans were regularly reviewed with people to keep them up to date.
Staff respected people’s privacy and dignity. People were supported to be as independent as possible.
The registered manager ensured people received safe care and treatment. People felt safe when staff were staying in their home and providing care. People received support to take their medicines safely.
Risks to people’s well-being and safety were assessed, recorded and kept up to date. Staff took action to manage these risks effectively.
People’s rights to make their own decisions were respected. People were supported to maintain good diet and access health services if needed.
The service was well-led. The provider’s quality assurance processes were effective and there was a focus on continuous improvement. The registered manager provided good support for staff to be able to do their job effectively.
More information is in Detailed Findings below.
Rating at last inspection:
Good. Report published 08/11/2016.
About the service:
Oxleycare Limited is a domiciliary care agency (DCA). The service provides live-in personal care to people in their own homes. At the time of our inspection the service provided personal care to 28 people. The service also provided domestic support for a further four people, but this aspect of the service was not included in the inspection.
Why we inspected:
This was a planned inspection based on the rating at the last inspection.
Follow up:
We will monitor all intelligence received about the service to inform when the next inspection should take place.