We carried out a review of the data available to us about Crown46 Client Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Crown46 Client Care, you can give feedback on this service.
Crown46 Client Care is a domiciliary care agency providing personal care support to people in their own homes. At the time of our inspection they were supporting one older person with their personal care. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People received safe care that met their needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff spoke with people and involved them in the assessment and development of their care and support plans. Where required, staff were able to support people with their medicines, meals and healthcare needs.
People received kind and compassionate care, that respected their privacy and dignity. Staff enabled people to remain as independent as possible. Staff were respectful of people’s individual differences and any support needs they had regarding their culture, heritage and religious preferences.
People were supported by staff that had the knowledge and skills to undertake their duties. Staff completed a programme of training to ensure they stayed up to date with best practice. Continuous recruitment was in place to ensure suitable staff were employed to support any expansion of the business.
There was a comprehensive system in place to support review of the quality and safety of care delivery. This included monitoring the completion of care records, staffing requirements and obtaining feedback from people about their experiences of care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 1 April 2022 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.