Archived: The Dell

One person told us: 'I'm very satisfied with my care. They [staff] can't do enough for me."

Another person said: 'We are very well looked after. I'm happy to be here.'

We found that people's consent to care was always discussed and obtained prior to care being provided. If there were concerns about a person's capacity to consent to receiving care then advice would be sought from the relevant professional who had responsibility for making the decision which would include an assessment of people's mental capacity.

We found that people received good care and treatment. We saw that people received their medication regularly and medication was stored and administered in a safe way.

We saw that the registered provider had a number of systems in place to assess and monitor the quality of the service it provided so as to ensure a consistent standard of care was delivered to people who used the service.

We saw that people's care records were detailed and personalised and instructed staff in how to meet people's care needs.

People told us they were satisfied with the care they received. One person said. 'The staff really look after us. If I'm ill they get the doctor out'. Another person said 'I'm well looked after'.

We had concerns about the standard of fire safety at the home in relation to the kitchen area. We discussed this with the registered manager who took action to make the kitchen area safe for people who lived and visited The Dell. Visitors to the home told us the home was always clean and comfortable.

People who lived at the home told us they felt safe and well cared for. One person said 'The staff are nice and kind to me'.

The home did not have suitable arrangements in place to protect people who lacked capacity.

Storage systems for personal information were inadequate and could lead to people's privacy and dignity being compromised.