London Interventional Radiology

Updated 21 March 2023

How we inspected this service

London Intervention Radiology is an independent health service offering private healthcare consultations relating to general practice, sexual health services and treatments such as iron deficiency and varicose veins. The service is available to both adults and children with mostly adult patients visiting the service. They are located on the ground floor of 101 Harley Street, with clinic rooms available both on the ground and basement.

The service consists of a service manager, two doctors and a medical secretary. At the time of the inspection, the service was in the process of recruiting a full-time nurse.

The service offers pre-bookable face-to-face and virtual appointments and is open Mondays to Fridays between 9am-6pm and 9am-4pm on Saturdays.

We gathered and reviewed pre-inspection information before inspecting the service; this included their policies, guidelines and formal patient feedback. On the day of the inspection, we spoke with the service manager and the lead clinician. We also reviewed patient records, observed infection prevention and control and emergency medication measures and looked at recruitment and training files.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 21 March 2023

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at London Interventional Radiology as part of our inspection programme.

London Intervention Radiology is an independent health service offering private healthcare consultations and treatments relating to general practice and sexual health services as well as treatments relating to varicose veins.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. London Interventional Radiology provides a range of non-surgical cosmetic interventions, for example Botox treatments, which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.

The service manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• The provider had clear systems to keep people safe and safeguarded from abuse. This included in respect of infection prevention and control, medicine management and significant events.
• The service assessed needs and delivered care in line with current legislation, standards and evidence-based guidelines. Clinicians and staff had the skills, knowledge and experience to carry out their roles.
• Patients were treated with respect and staff involved patients in decisions about their care and treatment.
• The service organised and delivered services to meet patients’ needs.
• The way the service was led and managed promoted the delivery of high-quality, person centered care.

The areas where the provider should make improvements are:

• Ensure there is a documented process for managing drug safety alerts.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services