Updated 10 July 2024
Date of assessment 20 June 2024 to 21 June 2024. This inspection was prompted in part by notification of an incident following which a person using the service sustained a serious injury. This incident is subject to further investigation by CQC as to whether any regulatory action should be taken. As a result, this inspection did not examine the circumstances of the incident. However, the information shared with CQC about the incident indicated potential concerns about the management of risk of falls and when people were displaying periods of emotional distress. This inspection examined those risks. The service remains rated as inadequate. Since our last assessment, the provider had not taken the necessary action needed to keep people safe. Risks to people were not always identified or actioned and they were exposed to the risk of harm. We found 1 breach of the legal regulations in relation to safe care and treatment. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded.