Khalique Medical Practice Limited

Updated 4 January 2023

Khalique Medical Practice Limited provides consultations with independent doctors from premises located at 101 Harley Street, London, W1G 8SF. The service provides consultations with independent doctors specialising in providing a range of private GP appointments as well as treatments and services relating to medical and travel vaccinations, health assessments and family planning.

This fee-paying service provides the above range of health services to children and adults, as well as providing corporate healthcare packages.

The practice is located is over two floors (first and second) of a shared commercial/residential building. The building has both stairs and a lift to enable clients to access the service.

The registered manager of the service is also the service manager. Consultations are undertaken by a team of three doctors who are all registered with the General Medical Council (GMC). There is a team of eight complimentary health practitioners, who work alongside the registered manager to provide additional services at the practice. Other staff working at the service include a healthcare assistant, five administrative staff and a business manager.

Appointments are available as follows: -

• Monday - Thursday :- 8am - 6pm
• Friday :- 8am - 5.30pm
• Saturday :- 10am - 1pm

How we inspected this service

Throughout the pandemic CQC has continued to regulate and respond to risk. However, considering the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the service and in line with all data protection and information governance requirements.

During our inspection we:-

• Looked at the systems in place relating to safety and governance of the service on the day and in advance of our site visit
• Viewed key policies and procedures
• Conducted interviews with staff
• Spoke with patients
• Reviewed clinical records

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 4 January 2023

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Khalique Medical Practice Limited on 1 November 2022. This inspection was conducted due to a change of location by the provider of this service.

Khalique Medical Practice Limited is registered with CQC under the Health and Social Care Act 2008 in respect of the following regulated activities: diagnostic and screening procedures, family planning and treatment of disease, disorder or injury. Khalique Medical Practice Limited specialise in providing a range of private GP appointments as well as treatments and services relating to medical and travel vaccinations, health assessments and family planning. Complimentary health services including psychotherapy, nutrition, physiotherapy and mindfulness coaching are also available. Finally, the service also provides corporate health packages consisting of pre-employment and routine health checks/assessments/screening.

Dr Sophia Khalique is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• The practice had systems in place which kept patients safe. These included checks on patients attending the practice and risk assessments conducted to ensure staff and patients were safe whilst attending the service.
• Clinicians at the practice were aware of current evidence based guidance and had the skills and knowledge to deliver effective care and treatment.
• The practice services were offered on a private, fee paying basis only and were accessible to patients and corporate clients who chose to use it.
• The practice obtained consent to care and treatment in line with legislation and guidance.
• Staff felt valued and supported. Clinical and administrative staff worked closely together to provide quality services for patients and clients.
• Provision of services at the practice considered patient demand and included timely access appointments which included face-to-face, telephone and video consultations.
• There was a focus on learning and improvement.
• Feedback from patients we spoke to told us they were happy with the care provided by the service.

We saw one area of outstanding practice: -

• The practice had recently become the first ambassador for a community-based youth boxing project. Through the support of the practice, the project has been able to purchase a boxing equipment, support a boxing coach and secure a venue to hold boxing classes. Through the project, the practice has been able to give educational health talks to participants involved with the project.

The areas where the service should make improvements: -

• Incorporate the use of written risk assessments to explain why particular medicines are not kept on site, if these medicines have been advised to be held in accordance with national guidance.
• Review existing systems for monitoring of expiry dates of medicines kept at practice.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services