All inspections: Summerville Care Home - Care Quality Commission

We carried out an inspection over a period of two days 6 October 2015 and 25 November 2105. The first day of the inspection was unannounced and the second day took place to gather additional information.

On the first day there were 38 people who used the service and 41people on the second day. Summerville Nursing Centre was last inspected on 25 June 2013 and was found to be compliant with all the regulations that were inspected.

Summerville Nursing Centre is a care home registered to provide care and treatment for a maximum of 45 people requiring nursing care. The care home is based in a residential area, on the outskirts of Stockton Heath. The two storey property is a large converted house. Bedrooms are based over two floors and there is a smaller upstairs unit where there are bedrooms with ensuite bathrooms. There are two lounges and a dining area on the ground floor. The home is a short distance away from local amenities.

Summerville has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We saw that people were well cared for and very comfortable in the home. The people and visitors that we spoke with were very complimentary about the care that they received and told us that the staff were kind and caring. We observed that staff were skilled and patient, treating people with dignity and respect

People felt safe and told us that they received the support that they needed, in a way that respected their wishes. We found that there was a stable staff team who worked hard, ensuring that they supported people in a thorough and unrushed way. However at times people had to wait if they needed two members of staff to assist them, as another member of staff may not be available if assisting elsewhere. This was especially the case during the morning. The registered manager assured us that she would review the staffing levels and deployment of staff during these times.

Staff received regular training and supervision, although not all staff had received a minimum of four supervision sessions per year. The registered manager was aware of this and had plans to address the frequency of these in the future.

Care records were personalised and up to date, they reflected the support that people needed so that staff could understand how to care for the person appropriately. We saw that staff responded to people’s changing needs and sought involvement from outside health professionals as required. The GP visited the home every week to review people’s health needs on a regular basis.

People had access to activities both within the home and local community. We could see that the activities coordinator was a real asset to the home, one person told us that she was “excellent”. A full activities and entertainment programme was available to all residents, as well as one to one support for people who stayed in their bedrooms.

The home was well-led, with robust quality assurance processes in place.

During our inspection we found that the people living at Summerville looked well cared for and were dressed appropriately for the weather on the day. The people who were being cared for in beds appeared clean, tidy and comfortable. Comments such as "no problems at all , it is really nice here" "good,place to be great staff " " it is a pleasant place to live" were made.

We spoke with the people who used the service. One person told us that the food was "good and there is always enough." Another told us "the food is nice." A relative spoken with said " the food is really good and my relative has put on weight since being here."

The home was clean and fresh smelling at the time of our visit. One person spoken with said " the staff are always hoovering" "they keep the place very clean"

People said that "staff are great" "staff are really lovely" "staff go the extra mile" " nothing is too much trouble."

The people living at Summerville that we spoke with told us they felt involved in their care and that they were not forced to do anything that they did not want to do. One resident we spoke with said the staff always discussed everything with them and they could make their own choices. One visitor told us 'we are very happy with the care and I am always kept informed.'

All the people we spoke with said the staff treated them well and that there were enough staff to support them to fulfil their needs. Comments such as ' staff are wonderful' and 'staff are marvellous' were made by people living at the home. Relatives spoken with said ' the staff are a great bunch'and ' a very caring group of people, very professional.' The staff members we spoke to were very positive about the home and the standard of support that people were receiving. Comments such as 'it is a good place to work' and 'I am supported by the manager and trained staff' were made.

A GP who was visiting the service said that it was 'a good home who looked after people very well'

People spoken with told us they were happy and had no complaints or concerns. They said if they had concerns they could speak with the clinical manager or the home manager. One person said ' I don't have any worries about being here but I could talk to any of the staff and they would help me'

One relative said 'this is a good home , I have no concerns with the care my relative receives. '

During our visit we spoke to people who live at the home for their views on living there. Comments such as, 'I am happy here;' and 'the staff are lovely;' and 'the staff work very hard' were made.

We asked people if they could make choices about how they spend their day and were told, 'I like tea and toast for breakfast, which is what I have each morning and when you go out and come back it feels like coming home;'

'the food is good and the staff are excellent and you can have a lie in if you want and breakfast in bed or a late breakfast in the dining room.'

Relatives spoken with said, 'The staff are very good and we have recommended the home to other people; the staff have time to talk to you and if you have a problem it is sorted out quickly; there have been a lot of changes for the better; the manager is good; activities in the home are good and the my relative enjoys the company of other residents and she is well looked after.'

People who use the service also said that they felt were well cared for and liked living at Summerville. Most people told us they were familiar with the staff that supported them and knew their names. They said that they liked the staff and that they felt there was 'enough people about' so that their needs were met. They felt that that the staff were very caring and good at their jobs. Staff spoken with said there was enough staff on duty to care for people properly.

These older reports are from our old approaches to inspection, including those from before CQC was created.

Archived: Summerville Care Home

All Inspections

6 October and 25 November 2015

During a routine inspection

26 June 2013

During a routine inspection

17 December 2012

During a routine inspection

16 September 2011

During a routine inspection

Reports under our old system of regulation