The Knoll

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were placed at the centre of their care and support needs. Staff ensured people had access to healthcare and support to maintain their wellbeing. When support needs changed referrals were made to specialist for further advice such as the learning disability team or occupational therapists. When needed the service worked with advocacy services to support people in managing and understanding their care and treatment.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff understood people’s rights under equality and human rights. Staff supported people to access activities in the community they enjoyed doing and to live full and active lives. The registered manager supported people to access healthcare to ensure their physical and mental wellbeing was reviewed and support gained when needed.

People told us they had key workers who worked closely with them. People had the opportunity to discuss their care and support needs with staff to ensure they were receiving the optimal care.

Staff reviewed people’s care and support records regularly to ensure they continued to meet people’s needs. The registered manager had formed good relationships with other healthcare professionals such as the learning disability team, occupational therapists, GPs, opticians and dentist, to ensure people had access to these services.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.