22 Abbey Drive (West)

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Outstanding

• Responsive

  Good

• Well-led

  Good

Our view of the service

We carried out an assessment of this service to follow up on some concerns we had received. The assessment included an onsite visit, 9 August 2024 by one inspector. We assessed a total of 2 quality statements from the safe domain and found evidence of good practice. Under our new methodology, the scores for these areas have been combined with scores based on the key question ratings from the last inspection to provide an overall rating. The rating for this service remains good. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. The provider was broadly working in line with these principles.

People's experience of this service

We spoke to relatives for their views on the environment and cleanliness of the service and people told us the service was safe, clean and tidy. One person told us, “[relative] is supported to live in a safe environment” and “the service is clean and tidy, the staff wear PPE.”