Background to this inspection
Updated
19 August 2015
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 11 & 12 June 2015 and the inspection team consisted of three inspectors.
As part of the inspection, we spoke with four people who lived at the home and three relatives. We also spoke with four care/nursing staff, the chef, the activity co-ordinator and the operations manager. The manager was annual leave at the time of our inspection.
We observed care and used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We looked at five records about people’s care, complaint files and audits about how the home was monitored.
Updated
19 August 2015
The inspection took place on 11 & 12 June 2015 and was unannounced.
The home provides accommodation for a maximum of 36 people requiring nursing or personal care. There were 25 people living at the home when we visited. A manager was in post who had applied to become the registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
People were positive about the care they received and about the staff who looked after them.
People told us that they felt that felt safe and staff understood how to keep them safe.
People received care from staff who understood how to manage risks when caring for them. People received their medicines at the correct time and medications were safely administered and stored. People who required additional medication were also supported to receive these.
People received care and support from staff who were regularly supervised and who had received training to care for them. Staff understood their roles and any individual care needs people had.
People’s consent was appropriately obtained by staff when caring for them and people who could not make decisions for themselves were supported by staff within the requirements of the law.
People enjoyed their food and were supported to eat and drink enough to keep them healthy and had choices at mealtimes. Where people had special dietary requirements, these were provided.
People had their health needs assessed and care staff understood how they should care for people. Where care staff became concerned or unsure, they would approach nursing staff or contact another health professional such as GP.
People liked the staff that cared for them and care staff involved people when caring for them.
People’s privacy and dignity were respected and people were treated in a manner they would expect to be treated in and were supported to make choices affecting their care.
People’s concerns were not always shared with the manager when staff became aware of them. The operations manager has taken steps to ensure training is delivered so that staff are clear about what information the manager ought to be aware of.
People chose whether or not to participate in a wide variety of activities and people’s individual interests and religious beliefs were supported.
People told us that they had an easy relationship with manager and that the manager was approachable. Staff caring for people reported an improved morale within the team and that they received clearer direction from management.
People’s care was regularly checked and reviewed by the manager. The quality of the care people received was also routinely reviewed to ensure that the quality of the care could be monitored and improvements made where required.