The Anchorage - Care Home

Updated 13 November 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

This was a targeted inspection looking at the infection control and prevention measures the provider has in place. As part of CQC’s response to the coronavirus pandemic, we are conducting a review of infection control and prevention measures in care homes.

This inspection took place on 02 November 2020 and was announced.

Updated 13 November 2020

The Anchorage – Care Home is a 'care home'. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. The Care Quality Commission regulates both the premises and the care provided, and both were looked at during this inspection. This inspection took place on 31 May and 5 June 2018 and was unannounced.

The Anchorage – Care Home is registered with the Care Quality Commission to provide personal care for up to 40 older people who may have physical disabilities and dementia related conditions in one adapted building. The main area, known as The Anchorage, accommodates older people who may have a physical disability. There is a separate wing, known as The Haverstoe unit, which provides support to older people living with dementia. The Haverstoe unit bedrooms are all contracted by the Clinical Commissioning Group and supported by NAViGO, a Community Interest Company and a not for profit social enterprise that emerged from the NHS, to run all local mental health and associated services in North East Lincolnshire. People there are jointly supported by the service and NAViGO along with input from professionals from the Clinical Commissioning Group. There were 39 people using the service at the time of this inspection.

At the last inspection in January 2015 the service was rated overall as 'good' with one section rated 'outstanding'. At this inspection the service was rated overall as 'outstanding'.

The service had a registered manager who has been registered for the past seven and a half years. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The registered manager's wealth of experience, competence and knowledge ensured the service was exceptionally well-led. They effectively used quality monitoring and assurance systems to continuously improve the service, understood their legal and registration responsibilities, maintained supportive working relationships with others and ensured the secure and consistent completion of records and documentation.

The staff were outstandingly caring. People, their relatives and visiting professionals, without exception told us that staff were consistently caring and compassionate. The staff fostered, championed and facilitated a person-centred culture. They respected people’s rights, privacy, dignity, diversity and independence.

People received an outstandingly responsive service. Staff found imaginative ways of supporting people to meet their needs through effective care plans. Support overwhelmingly reflected people’s preferences and cultural needs. People were supported to experience an extensive range of activities, pastimes and occupation. Complaints were positively responded to so that outcomes for people were satisfactory. People’s end of life care was extremely responsive to their individual wishes.

The safety of people, staff and visitors was actively maintained using risk management systems. Safeguarding referrals were promptly made to the responsible investigating body. Suitable numbers of staff were recruited and deployed to meet people’s needs. The provider and staff safely managed medicines and the control and prevention of infection.

Staff were trained, skilled and competence assessed to carry out their roles. People’s nutritional and healthcare needs were met. People's rights were upheld through adherence to the Mental Capacity Act and associated legislation. Advocacy services were accessed for people that required them. The premises were suitable for providing support to people and particularly those living with dementia or physical disability.