Bearwood Nursing Home

Updated 17 March 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on Friday 28 January 2021 and was announced. We gave the service 24 hours’ notice of the inspection.

Updated 17 March 2022

About the service

Bearwood Nursing Home is a residential care home providing personal and nursing care to 58 people aged 65 and over at the time of the inspection. The service can support up to 63 people in one adapted building over two floors. Ground floor is for people who have nursing needs and first floor provides support for those living with dementia.

People’s experience of using this service and what we found

We saw some good interaction with service users, showing care, compassion and kindness. However, we did observe mealtime interactions which could be improved to enhance people’s enjoyment.

Appropriate forms of communication to meet people’s individual needs were available including staff who could interpret. People were supported by staff who knew them and their needs well. There were sufficient staff members employed by the service to support service users.

We saw staff have received training in line with the needs of people using the service and the care certificate.

People's needs were assessed, care plans and risk assessments were in place to support their needs.

Staff worked with external health and social care professionals and ensured people were

supported to access these services when they needed them to maintain their health and wellbeing.

Staff were aware of people's dietary needs and the risks associated with this. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We found people were safe at the home. Accidents and incidents are monitored, and appropriate actions taken to reduce further occurrences. Staff knew service users well and had received training on how to protect them from the risk of abuse. There were robust medication systems in place to reduce the risk of errors.

People's needs were reviewed when their needs changed, and care plans updated accordingly.

The service seeks feedback from people using the service and families about the service.

We saw complaints which were received, were investigated and responded to in a timely way.

Staff told us they felt listened to and supported by the management team.

There are robust audits in place and we were told about plans to continue to develop and improve the service.

The manager and nominated individual knew people's needs well and worked closely with the nursing team.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 13 September 2017).

Why we inspected

The inspection was a comprehensive inspection, prompted in part, due to concerns received about staffing and safeguarding alerts. A decision was made for us to inspect and examine those risks.

We found no evidence during this inspection that people were at risk of harm from this concern. Please see the findings in this full report.