The Hollies

Updated 7 April 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC's response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 25 March 2021 and was announced.

Updated 7 April 2021

The Hollies is a residential care home providing personal and nursing care to 27 people aged 55 and over at the time of the inspection. The service can support up to 29 people in one adapted building.

People’s experience of using this service and what we found

People spoke highly of the care they received at The Hollies. They said staff were kind and caring. They felt included in planning their daily activities and enjoyed a range of different events. People’s needs were met promptly, and staff were attentive.

Staff knew how to respond quickly to any safeguarding issues and report appropriately. Risks were managed with the individual at the heart of any assessment. Medication and infection control practice was safe, and the home was clean.

The registered manager understood what makes best practice and was supported by a pro-active provider who ensured any required changes were notified and implemented promptly. Staff were supported with regular meetings and training and felt they could discuss any concerns.

Food and drink were plentiful and offered to people in an appetising manner to promote good nutrition. People’s changing needs were responded to quickly and discreetly. Staff were respectful, and all told us they were very aware this was people’s home.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Care documentation was detailed and person-centred and amended when needed. People took part in discussions about their care and were happy to raise any issues.

The provider had robust quality assurance practices in place which were comprehensive and showed any actions were quickly met.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection - Good (report published 21 February 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.