Lynton Hall Care Home

Updated 10 October 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was carried out by an inspector, specialist advisor and Expert by Experience. The specialist advisor was a nurse. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Lynton Hall Care Home is a 'care home'. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement dependent on their registration with us. Lynton Hall Care Home is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

This service is required to have a registered manager. A registered manager is a person who has registered with the CQC to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed the information we held about the service including the last inspection report and notifications. A notification is information about important events, which the provider is required to tell us about by law. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all of this information to plan our inspection.

During the inspection

We spoke with 6 people who used the service and 2 family members. We also spoke with the registered manager and 10 staff members who provided care to people. We contacted 3 healthcare professionals to find out their experiences of working with this provider.

We reviewed a range of records. This included people's care plans and risk assessments, medicines management procedures and staff files in relation to training and recruitment data. A variety of records relating to the management of the service, including audits and policies were also reviewed.

Updated 10 October 2023

About the service

Lynton Hall Care Home is a care home providing personal and nursing care for up to 51 people. At the time of our inspection there were 41 people using the service. The service supports older people living with dementia and having physical care needs. The home is arranged over 2 floors, each with their own separate adapted facilities.

People's experience of using this service and what we found

People felt safe living at the home. People’s care and support needs were assessed and staff did their best to meet them. There were robust staff recruitment procedures in place and enough staff to support people safely. Staff had the necessary equipment to effectively manage risks associated with infection control. Appropriate management systems were in place to ensure medicines were managed safely.

People were empowered to make decisions about their care. Staff had on-going support to carry out their role responsibilities as required. People's wishes and dietary requirements were acted upon as necessary. Mental capacity assessments were completed by the service to support people in the decision-making process. The provider had planned to refurbish the home, also making sure the environment was meeting the needs of people living with dementia.

Staff dedicated time to attend to people and displayed care and concern for their well-being. There was a good leadership at the service with shared responsibilities to ensure good care delivery. Quality assurance checks were operated effectively to minimise the risks associated with people's safety. The staff team ensured they had good communication with the healthcare professionals and family members making sure people were provided with the care they needed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 17 June 2022). The provider completed an action plan after the last inspection to show what they would do and by when to improve.

At this inspection we found improvements had been made and the provider was no longer in breach of Regulations.

You can read the report from our last inspection, by selecting the 'all reports' link for Lynton Hall Care Home on our website at www.cqc.org.uk.

Why we inspected

This inspection was prompted by a review of the information we held about this service and when the service was last inspected.

This was a focused inspection and the report only covers our findings in relation to the Key Questions safe, effective and well-led. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.