Fountain Court

Updated 20 April 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 18 March 2021 and was announced.

Updated 20 April 2021

Fountain Court is a ‘care home’. People in care homes receive accommodation and nursing or personal care. CQC monitors the regulated activity which involves in this instance the premises and the care provided. Fountain Court accommodates and provides personal care to a maximum of 16 people. All living areas are on ground floor level and all bedrooms are single accommodation. People may also be living with moderate to severe dementia. There were 16 people living in the home when we visited.

There is a registered manager in post who was present at our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At the last inspection in November 2015 the service was rated Good overall. At this unannounced inspection on the 02 May 2018 we found the service remained Good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and on-going monitoring that demonstrated any serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

People received receive care that had improved so that it kept them safe and free from harm. Issues identified at our previous inspection in respect of medicine management had been addressed and people received medicines as required. Staff understood how they should protect people from abuse and harm. Risks to people were assessed and guidance as to how to manage these risks, while respecting people’s individual rights, was available to staff

People still received support from staff that was effective, as staff had appropriate skills and knowledge to ensure they could meet people’s individual needs. People were supported to have choice and control of their lives despite any loss of capacity due to living with dementia, with care provided with in the least restrictive ways possible.

People were able to access the healthcare support they needed based on individual needs. People’s dietary needs were assessed from a practical and cultural perspective and people received foods they chose. Staff promoted people’s nutrition and were aware of the risks to this due to people living with dementia.

People continued to receive input from staff that was caring. Staff were kind and friendly and we saw that they promoted people’s rights, privacy, dignity, choice and independence. People were supported to express and have involvement in day to day decisions consummate with their individual abilities. Staff recognised people have varied and diverse needs and provided care that reflected the individual, this detailed in their care records.

Staff were knowledgeable as to people’s needs and people were comfortable in the presence of and speaking with staff. The provider had systems for gaining people’s views and responding to these including meetings, surveys and a complaints, comments, compliments procedure.

The service continued to be well-led, with regular checks and monitoring of the quality of the service. People’s relatives were happy with the care people received and felt they were able to trust staff to look after their loved ones.

While people had access to the provider’s CQC rating for Fountain Court on the premises this information was not displayed on what may be constituted to be the provider’s website. The provider responded to concerns we raised and has now displayed the ratings for all their services on their website following our inspection.