Lee Mount Residential Home

Updated 24 February 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 8 February 2022 and was announced. We gave the service 24 hours notice of the inspection.

Updated 24 February 2022

About the service

Lee Mount Residential home is a care home located in the heart of a community, close to shops and social centres. The home is registered to provide accommodation and personal care for up to 25 people in one building over two floors. At the time of our inspection there were 25 people using the service.

People’s experience of using this service and what we found

The most powerful feature of the service was the management and staff’s commitment to providing person-centred care which put people at the heart of their care. There were well thought-out processes in place to capture people’s wishes and preferences and make real improvements in people’s quality of life. People and staff were empowered to achieve goals which reduced challenging behaviours and improved people’s engagement with activities in both the home and the wider community.

People had a very good social life, and the home was a real presence in its local community, hosting events and raising funds for charity. People who used the service and their neighbours had chances to get to know each other. People were able to raise concerns formally and informally, and they told us the registered manager would take immediate action on what they were told.

People were provided with sensitive end of life care that included strong support for relatives and good understanding of people’s wishes.

People said they felt safe in the home, and there were good processes in place to ensure risks associated with care, medicines and the premises were minimised. Safely recruited, well trained staff were deployed to meet people’s needs at all times. People and staff got on well and there was a caring approach in the home.

There were good systems in place to manage people’s lack of capacity to make decisions. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Discrimination was not a feature of this service. Diverse needs were met.

People’s healthcare needs were well managed, and people had a good diet which they enjoyed. Where adaptations were needed to help people maintain their independence, these were made.

There was good leadership in the home, and the management team had put robust systems in place to ensure the quality of care was monitored and continually improved. People and staff had an equal say in how the home was run.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 7 September 2018).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.