We found there were enough qualified, skilled and experienced staff to meet people's needs.
People were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were maintained.
During our observation we saw people were treated with consideration and respect.
We saw staff were very busy as they provided care and support to people who used the service. We spoke to six people who lived at the home who told us staff were kind and helpful but they were kept very busy. One person said;" The staff are very kind but they are not always available when you need them."
Another person said;" The food is excellent."
All people we spoke with said they were respected by staff. Comments include : "My privacy is respected at all times". Another person said:" I can talk privately to staff."
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There were not enough qualified, skilled and experienced staff to meet people's needs.
We saw the provider had systems in place to gather feedback from people, who used the service, and to regularly assess and monitor the quality of service people received.
People were not protected from the risks of unsafe or inappropriate care and treatment because the care records did not all reflect the care provided.
The seven people we spoke with said they were happy staying at the home and that staff were kind.
Comments included:
"I'm happy living here."
"The staff are good."
"I can go out when I want."
"My room is very comfortable."
"It's marvellous living here."
"The care is excellent."
They said:
" The staff are great. They'll get anything for you. We have activities and they do really well."
" They look after us great. The new manager has some good ideas, things are improving with the building."
" I am leaving soon but I would recommend this place."
A visitor told us he visited each day and was very happy with the care given to his relative.