Shaftesbury Rest Home

Updated 16 April 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 9 March 2021 and was announced.

Updated 16 April 2021

Shaftesbury Rest Home is registered to provide accommodation and care for a maximum of 17 older people living with dementia and other mental health conditions. At the time of the inspection there were 15 people living at the service. The accommodation was spread over two floors and was a mixture between single occupancy and shared rooms. Access to each floor was via lift and stairs. There was outside space at the back of the service which was accessible for people to use.

At the last inspection on 25 July 2015, the service was rated Good overall and Requires Improvement in the ‘safe’ domain.

At this inspection we found the service remained Good overall and had made improvements in the ‘safe’ domain, which is now rated good.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The registered manager had worked the service for many years and was experienced in their role. They were knowledgeable and passionate about their job and the people living at the service. Staff were friendly and warm towards people and understood their needs well. People told us they enjoyed the company of staff and were treated with kindness, dignity and respect. Staff understood their responsibilities in safeguarding people from harm and how to keep people safe.

There were sufficient numbers of staff in place to meet people’s needs. The provider’s recruitment processes were sufficiently robust to ensure that staff went through appropriate pre-recruitment checks. Staff were supported in their role through training, induction and supervision, which helped them to remain motivated and effective in their role.

Staff encouraged people to remain as independent as possible sought consent from people before providing care and support. People’s ability to make decisions was assessed in line with legal requirements to ensure their rights were protected and their liberty was not restricted unlawfully.

People told us that they liked the food and there was a choice available for them. There were activities available for people, but some people felt these could be developed further in order to meet their preferences.

People were supported to have their healthcare needs met and there were systems in place to safely mange people’s medicines.

Risks to people were assessed and monitored to help keep people safe. Where incidents took place, the registered manager reflected and implemented learning in order to reduce the risk of reoccurrence. The registered manager ensured that CQC were informed about significant incidents which occurred in the home, this was in line with regulatory requirements.

The registered manager sought feedback from people, relatives and staff in order to make improvements to the service. The service had a system of audits and checks in place which monitored the quality and safety of the service.