We carried out a review of the data available to us about Complexus Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Complexus Care, you can give feedback on this service.
Complexus Care is a domiciliary care agency providing personal care support to people in their own homes. The service provides support to people with a range of complex care needs, including specialised support to people that have sustained a Spinal Cord Injury. At the time of our inspection there were 4 people using the service.
People’s experience of using this service and what we found
People were safe. Staff were recruited safely and were aware of safeguarding procedures. Risk assessments were person centred and developed with the person. Medicines were managed safely. People and their relatives received training to reduce the risk and spread of infection.
People received effective care and support from a skilled staff team. People’s needs, preferences and wishes about their care were assessed with them by the provider. Staff received training appropriate to their role. Staff worked diligently to support people to maintain healthy lives. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were kind and caring. People were treated with dignity and respect. Staff knew people well and respected people's individuality. People were encouraged and supported to maintain their independence.
Records were detailed, person centred and regularly reviewed. The provider had a clear and detailed audit process and was driven to improve on the service they provided. People were supported to take part in activities they chose and maintain relationships important to them. Complaints were responded to appropriately. The provider sought regular feedback to help them improve the service. Staff told us the registered manager was exceptionally supportive.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 05 April 2022 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.