Rowley Hall Hospital

Updated 6 April 2023

Rowley Hall Hospital is located in a Georgian listed building in five acres of Rowley Park, Stafford. The hospital opened in 1987 and currently has 13 ensuite bedrooms and 10-day case pods. The hospital is managed by Ramsay Health Care UK Operations Ltd and is part of a network of over 34 hospitals across England. In addition, they run hospitals in Australia, Indonesia and France Scandinavia .

The hospital offers a wide range of treatments and services. There are two fully equipped theatres with ultra clean air technology providing facilities for a range of surgical procedures. The hospital is registered for surgery, cosmetic surgery, endoscopy, diagnostic imaging and refractive eye surgery. The site provides outpatient consultations, a radiology service, and imaging and physiotherapy services for adults aged over 18 years only. Care is available for NHS-funded and private patients. Private patients are either self-funding or have their fees paid by their insurance companies. Patients funded by the NHS referral system account for 85% of patients. There are 68 consultants working at the hospital under practising privileges; none are directly employed by the hospital. Eighty-five health professionals, administrative and clerical and support staff are employed by the hospital. The manager was registered with the CQC.

The hospital is registered to provide the following regulated activities:

• Diagnostic and screening procedures.
• Surgical procedures.
• Treatment of disease, disorder, or injury.
• Family planning.

Rowley Hall Hospital has 13 overnight beds, and 10 day case ‘PODs’ (5 for male patients and 5 for female patients), 2 theatres (with laminar flow). Patients requiring level 2 care are treated and cared for by a trained team of staff within the hospital prior to transfer to a critical care facility. Rowley Hall Hospital provides care and treatment for adults. On site facilities include radiology, physiotherapy and access to mobile MRI scans.

Surgical services offered at this hospital include ambulatory, day and, inpatient surgery, breast surgery, colorectal, cosmetics, dermatology, gastrointestinal, general surgery, gynaecology, ophthalmic (including laser), orthopaedic, plastic surgery, podiatry, urology, vascular procedures.

Updated 6 April 2023

We carried out an unannounced comprehensive inspection of the services on 3 August, we completed a further follow up inspection on 21 February 2023.

We last inspected in October 2016 and inspected surgery and outpatients and diagnostics core services. We rated the hospital as good overall. Two breaches of the Health and Social Act Regulations were identified at this last inspection (for Regulation 12: safe care and treatment and Regulation 18: staffing), both were related to surgery.

Our rating of this location stayed the same. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
• Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. Key services were available seven days a week.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

Updated 9 February 2017

Staff were skilled and experienced in their roles and new staff were supported to ensure they developed the required skills. Services were effective, practice was audited and learning shared to improve patient outcomes. Recognised pathways of care, and national guidance were understood and followed. Staff were caring and supported patients to make informed decisions based on sound clinical options. Staff had a genuine interest in the health and wellbeing of their patients.

Services were responsive to patients’ individual needs with the patient journey from one department to another offering minimal waiting times. Systems were in place to support patients with complex needs.

The departments were well led, staff felt supported and practices were monitored to ensure patients received safe, high quality care.

Updated 6 April 2023

Our rating of this location stayed the same. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
• Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. Key services were available seven days a week.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.