New Hall Hospital

Updated 26 July 2018

New Hall Hospital is operated by Ramsay Healthcare UK. The hospital opened in 1980 and is located in a Georgian Manor House near Salisbury, Wiltshire. The hospital primarily serves the communities of Wiltshire, Hampshire and Dorset. It provides NHS surgery to patients from six Clinical Commissioning Groups and specialises in spinal surgery. Approximately 81% of the hospital’s business comes from NHS patients.

The hospital has 33 beds and four operating theatres. A new suite specialising in minor procedures was near completion and due to open soon after our inspection. There are also nine consulting rooms, a minor treatment room, a physiotherapy suite and radiology facilities. The hospital also provides a range of surgical services including orthopaedic and general surgery, ophthalmology, urology, gynaecology, cosmetic, maxilla-facial, and dermatology.

The hospital’s registered manager has been in post for approximately two years. Clinical services are led by a matron and five managers in the ward, theatres, outpatients, radiology and physiotherapy. The matron is also the controlled drug accountable officer. The outpatient manager is also the hospital’s quality improvement lead.

The hospital is registered to provide the following services:

• Diagnostic and screening procedures
• Family Planning
• Surgical Procedures
• Treatment of disease, disorder or injury

Updated 26 July 2018

Updated 9 February 2017

• Incidents were reported and acted upon and risk was managed. Feedback and learning was shared with staff.

• Treatment and care were effective, and delivered in line with best practice and recognised national guidance.

• Patients were at the centre of the service and the priority for all staff. Feedback from people who had used the service was positive. Patients spoke very highly of the staff and the care and support they were given.

• Patients received care from dedicated, caring staff who were skilled in working with and communicating with patients and their families.

• Services were designed and delivered to meet patient’s needs.

• There were clear lines of accountability and lines of management in place. The management team were described as approachable. The culture of the service drove improvement and the delivery of high quality care.

• There were clear systems in place for managing governance and measuring quality.

Updated 26 July 2018