- Care home
Normanton Lodge Care Home
Report from 18 July 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment: 6 August. Normanton Lodge Care Home is a residential care home providing accommodation for people who require personal care. The service is registered to support up to 67 people. At the time of our assessment, 54 people were using the service. The service accommodates people in 2 adapted buildings, the Glen Care Unit which comprises of individual apartments with their own kitchen and bathroom and Normanton Lodge which has 43 bedrooms and communal spaces. This assessment was carried out in response to concerns received about the quality of the care people were receiving. During this assessment we found 2 breaches of regulation relating to safeguarding and good governance. People were not always protected from the risk of potential abuse. During our assessment we reported 2 concerns to the local authority safeguarding team as the provider’s systems and processes for reviewing and reporting concerns were not always effective. The service had not always learnt from incidents or took action to fully mitigate the potential risk of harm. Governance systems were not effective in overseeing risk and driving improvement. Some staff reported a poor culture which they did not always feel able to speak up about this. Some improvements were required to improve recording of daily care notes to demonstrate people had received their planned care. People’s clinical risks were identified and assessed, and staff supported people safely. Staff followed best practice guidance in relation to infection control. Staffing levels were safe, and staff had received appropriate training to carry out their roles. People received their medicines as prescribed. People’s nutrition and hydration needs were understood and supported. Staff promoted people’s independence where possible and a range of activities were available. The provider worked collaboratively with a range of external partner agencies.
People's experience of this service
We spoke with 9 people and 14 relatives of people who used the service. We carried out a short observational framework for inspections (SOFI) which helped us understand the experiences of people using the service who could not speak with us. The main area for improvement raised by people was in relation to improved communication with the service. However, overall people felt the service was safe and staff knew them well. We observed appropriate interactions between people and staff. People and relatives felt the environment was clean and well-maintained. People told us they were supported by enough staff and staff were trained and competent in their roles. People fed back positively about the food and drink provided at the service, and felt they were supported to maintain a good weight. There were activities to get involved in and people were supported to maintain important relationships.