Cottingham Hall

Cottingham Hall is a residential care home providing accommodation and personal care to up to 30 people. The service provides support to younger adults, older adults and people living with dementia. At the time of our inspection there were 29 people using the service.

People’s experience of using this service and what we found

Recruitment checks were carried out to ensure staff were recruited safely. There were sufficient staff to meet people’s needs. People received their medicines as prescribed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported with their nutrition, and we received positive feedback about the food available. Staff supported people to access health care services and care plans were reflective of any advice given.

Staff received induction and ongoing training to ensure they had the skills and knowledge to care for people. They received supervision and competency assessments to ensure they felt supported in their roles.

People were supported by kind and caring staff, who knew them well. They ensured people’s privacy and dignity was maintained.

Care plans were person centred and people received care and support in line with their preferences and choices. The service had an activities coordinator who facilitated activities and events were held such as singers.

People and their relatives felt confident any concerns or complaints would be addressed. Any concerns were acted on and used to learn lessons.

Governance systems were in place to audit the service, however prompt action had not always been taken. We have made a recommendation about this.

People and their relatives felt engaged in the service. The registered manager knew people extremely well and ensured people received good care. Staff felt well supported in their roles.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service under the previous provider was good (published 29 November 2018).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.