Burntwood Hall Care Centre

Updated 12 February 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 20 January 2021 and was announced.

Updated 12 February 2021

About the service:

Burntwood Hall Care Centre is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Burntwood Hall is located in Barnsley. There is a separate unit on the first floor for people who are living with dementia.

People’s experience of using this service:

People and their relatives spoke positively about all the staff. A relative told us, “Best thing about this place is the standard of care.”

There were systems in place to recognise and respond to any allegations of abuse. Staff had received training and understood what it meant to protect people from abuse. They told us they were confident any concerns they raised would be taken seriously by management.

Medicines were stored safely and securely. There were effective systems in place to ensure people received their medicines as prescribed.

Safe recruitment procedures made sure staff were of suitable character and background. There were enough staff employed to meet people’s care and support needs in a timely way. However, some people and their relatives told us staff could appear rushed on occasion.

Staff were provided with an effective induction and relevant training to make sure they had the right skills and knowledge for their role. Staff were supported in their jobs through regular supervisions and an annual appraisal.

People were consulted and listened to about their care and support needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

People told us they enjoyed the food served at Burntwood Hall. People were supported to eat and drink to maintain a balanced diet. People were supported to maintain good health and have access to health and social care services as required.

There was a range of activities available to people. All staff had time to spend socialising with people during the morning and at lunch time.

People, their relatives and staff told us the managers were supportive and approachable.

People, their relatives and staff were asked for their opinion of the quality of the service via regular meetings and annual surveys.

The service had up to date policies and procedures which reflected current legislation and good practice guidance. There were effective systems in place to monitor and improve the quality of the service provided.

More information is in the full report.

Rating at last inspection:

At the last inspection the service was rated Good (report published on 3 September 2016).

Why we inspected:

This was a planned inspection based on the rating awarded at the last inspection.