Dormy Way

Updated 19 June 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was conducted by one inspector.

Service and service type:

Dormy Way is a care home registered to accommodate up to four people who need support with personal care. The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We did not give notice of our inspection.

What we did:

Before the inspection we reviewed the information we had received about the service, including previous inspection reports and notifications. Notifications are information about specific important events the service is legally required to send to us.

During the inspection we gathered information from:

Observations of care staff and all people using the service.

Speaking with two people who used the service.

Speaking with two people’s relatives.

Three people's care records.

The registered manager, the service leader and three members of care staff.

Records of accidents, incidents and complaints.

Records of recruitment, training and supervision.

Audits and quality assurance reports.

Updated 19 June 2019

About the service:

Dormy Way is a care home. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Dormy Way is registered to provide accommodation and personal care for up to four people and predominantly supports people living with a learning disability.

At the time of the inspection there were four people living at the service. Best practice guidelines recommend supporting people living with a learning disability in settings that accommodate less than six people. The service model at Dormy Way was aligned to the principles set out in Registering the Right Support. Outcomes for people using the service, reflected the principles and values of Registering the Right Support including; choice, promotion of independence and inclusion. People's support was focused on them having as many opportunities as possible, to have new experiences and to maintain their skills and independence.

People’s experience of using this service:

Some people living at Dormy Way had limited ability to have verbal conversations with us. However, when asked if they liked living at the home, people responded with a smile or said, “Yes.”

There were enough staff to meet people’s needs and they had been recruited safely. Staff received appropriate training and support to enable them to carry out their role effectively.

Individual and environmental risks to people had been assessed and were monitored regularly to keep people safe. The service was clean, well maintained and procedures were in place to protect people from the risk of infection.

Staff treated people with kindness and compassion. Staff had developed positive relationships with people and their relatives and knew what was important to them.

People had access to health and social care professionals where required and staff worked together co-operatively and efficiently.

People had clear, detailed and person-centred care plans, which guided staff on the most appropriate way to support them.

People were involved in making decisions about their care and support. Information was available in a format they could understand.

The registered manager sought feedback about the service from people, their relatives and staff, and this information was used to improve the service.

The registered manager and provider carried out regular checks on the quality and safety

of the service.

The service met the characteristics of Good in all areas. More information is in the full report.

Rating at last inspection:

The service was rated as Good at the last full comprehensive inspection, the report for which was published on 24 January 2017.

Why we inspected:

This was a planned inspection based on the previous inspection rating.

Follow up:

There is no required follow up to this inspection. However, we will continue to monitor the service and will inspect the service again based on the information we receive.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk