BPAS - London East

Updated 6 January 2023

BPAS London East is part of the provider group British Pregnancy Advisory Service (BPAS). The service is in a dedicated building occupied solely by BPAS and is provided under contract with London Integrated Care Boards (ICB’s) for NHS patients. The service also accepts self-referrals and private patients.

BPAS London East provides termination of pregnancy service and vasectomy services. The service is available six days per week. The service does not carry out emergency termination of pregnancy services.

BPAS London East provides the following services:

• pregnancy testing
• unplanned pregnancy counselling/consultation
• medical and surgical termination of pregnancy
• termination of pregnancy aftercare
• sexually transmitted infection testing
• vasectomy
• contraceptive advice and contraception supply.

Updated 6 January 2023

It is the first time we rated this service. We rated it as good because:

• The service had enough staff, with appropriate training in key skills, to care for women and keep them safe. Staff had understood how to protect women from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to women, acted on them and kept good care records.
• Staff provided good care and treatment, and gave women pain relief when they needed it. Staff worked well together for the benefit of women, advised them on how to lead healthier lives, and supported them to make decisions about their care.
• Staff treated women with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions.
• The service planned care to meet the needs of local people, took account of women's individual needs and made it easy for people to give feedback.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff felt respected, supported and valued. They were focused on the needs of women receiving care.

Updated 6 January 2023

It is the first time we rated this service. We rated it as good because:

• The service had enough staff to care for women and keep them safe. Staff had training in key skills, understood how to protect women from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to women, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
• Staff provided good care and treatment and gave women pain relief when they needed it. Staff worked well together for the benefit of women, advised them on how to lead healthier lives, and supported them to make decisions about their care.
• Staff treated women with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to women and their relatives.
• The service planned care to meet the needs of local people, took account of women's individual needs and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff felt respected, supported and valued. They were focused on the needs of women receiving care. Staff were clear about their roles and accountabilities. The service engaged with women and the community to plan and manage services and all staff were committed to improving services continually.

However:

• Although the service supported clinical skills competency development and assessed staff’s skills when they joined the organisation, there was no standardised competency framework that would support staff with their skills development throughout their career.
• The provider did not provide staff with an opportunity to benchmark the service performance against other similar services.

We rated this service as good because it was safe, effective, caring, responsive, and well led.