Background to this inspection
Updated
6 May 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 22 April 2022 and was announced. We gave the service 48 hours’ notice of the inspection.
Updated
6 May 2022
About the service
Tuxford Manor is a residential care home providing personal and nursing care to 39 people aged 65 and over at the time of the inspection. The service can support up to 46 people in one adapted building.
People’s experience of using this service and what we found
People received excellent opportunities to participate in different activities. The service demonstrated how they consistently met the characteristics of providing excellent care. People were at the heart of the service and the registered manager and staff were fully committed to providing high-quality person-centred care. The staff always responded to people’s changing needs and strived to provide excellent care and support.
People were protected from risk to their health and wellbeing as comprehensive risk assessments were in place. People were protected from the risk of abuse as staff were highly skilled in the safeguarding procedure and how to recognise abuse. Safe recruitment processes were followed and people who used the service were involved in this process. Medicines were administered and stored in a safe way. Good practice was in place to protect people from the risk of infection. Lessons were learned and monitored when things went wrong.
People had their diverse needs identified and met by competent staff. People were supported to have a balanced diet. Staff collaborated with other healthcare professionals and made referrals when people required professional input. The service was adapted around people’s needs and preferences. They were encouraged to be involved in the decoration of the premises. The provider and their staff team were working in line with the principles of the mental capacity act (MCA).
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported by kind and compassionate staff. People expressed their views and opinions without discrimination. The service promoted independence and respected people’s privacy at all times.
There was an open and transparent culture within the service and the providers vision and values were clearly understood and upheld. The registered manager and management team worked in partnership with others and strove to ensure the service was the best it could be. Comprehensive auditing and monitoring programmes had been completed and excellent governance was embedded within the service. There was a strong emphasis on continuous improvement and the thoughts of the people using the service, relatives, staff, stakeholders and members of the local community were continually sought and listened too.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
At the last inspection the service was rated as Good (published 19 August 2017).
Why we inspected
This was a planned inspection to assess if the service was still meeting the requirements of the Health and Social care Act 2014.
Follow up
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.