30 Broad Lane

Updated 13 December 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 13 November 2017 and was unannounced comprehensive inspection, completed by one inspector.

Prior to the inspection we referred to previous inspection reports, local authority reports and notifications. Notifications are sent to the Care Quality Commission by the provider to advise us of any significant events related to the service, which they are required to tell us about by law. As part of the inspection process we also look at the Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We had received the PIR for 30 Broad Lane and used this to help develop our inspection plan.

During the inspection we spoke with four members of staff, including the registered manager, one senior and two care staff. We spoke with two relatives of people who use the service. We completed observations during the course of the day, interacting with three people. In addition we spoke with three professionals from the local authority.

Records related to people’s support were seen for three people. In addition, we looked at a sample of records relating to the management of the service. For example staff records, complaints, quality assurance assessments and policies and procedures. Staff recruitment and supervision records for three of the six regular staff team were reviewed.

Updated 13 December 2017

This was an unannounced inspection which took place on 13 November 2017.

30 Broad Lane is a residential care home for a maximum of six people with learning disabilities and associated needs. Some people within the home had difficulties that included mobility issues. At the point of inspection, the service had five female residents. The service is provided to people across two floors, with a lift to enable people to access both floors.

At the last inspection of September 2015, the service was rated Good. At this inspection the rating remained Good.

Why the service is rated Good

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service remained safe. Sufficient staff were deployed to manage people’s needs, and enable them to engage in activities of their choice, through appropriate risk management. Staff knew how to safeguard people from abuse and were aware of the protocols to follow should they have concerns. Staff reported that they would not hesitate to whistle-blow if the need arose. Medicines were managed safely. Staff were competency checked annually and medicines audits were completed monthly to ensure people received their medicines as prescribed.

The service remained effective. Support was delivered by a highly trained staff team, who were able to respond appropriately to people’s changing needs. Staff were supervised and supported by an effective manager, who ensured health professionals were engaged as required. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The service remained caring. Staff were polite, respectful and ensured they maintained people’s dignity when supporting them. They encouraged open communication and worked on motivating people to increase their independence.

The service continued to be well-led. The registered manager was proactive, approachable and transparent in her practice. She welcomed comments and encouraged better practice. All audits were maintained, ensuring the registered manager had a full overview of the service.