Archived: Astbury View

We visited Astbury View unannounced that means that they were not aware that we were going to visit. We met with the acting manager, deputy manager and a member of support staff. We were introduced to all other staff on duty. We looked around the home and were introduced to four people who lived at Astbury View. The expert by experience who accompanied us on this inspection spoke with one person who lived at the home.

We found that care files had been updated and contained detailed information to enable staff to provide care and support to people in accordance with their preferences. Care plans and risk assessments regarding pressure area care require further work to make them individualised for people who lived at the home.

The home was well stocked with food and we saw that menus had been developed to meet people's likes and dislikes. Information was available to guide staff in the planning of wholesome and nutritious meals.

Medication and records checked were correct. Staff had not recorded a carried forward balance on one occasion. Some of the medication audits would not be sufficient to identify medication errors or omissions.

Systems were in place to monitor the quality of the service provided.

During the inspection we spoke with the manager and four staff members. We also spoke with two relatives in order to gain their views.

People's needs were assessed, care and treatment was planned and individual care plans were available. We did not see reviews of care had taken place to ensure staff had the most update information for each person.

The staff we spoke with were able to told us how they would raise concerns with the manager should they need to. This included allegations of abuse.

Following an audit of medicines improvements had been made to how they were managed. We found further monitoring was required.

The staff we spoke with told us training was available to them. They told us one to one supervision meetings with the manager were scheduled.

A complaints policy and system was in place should people need to raise concerns or complaints about the service delivered at the home.